Terms of Service

These terms govern the use of the systems offered by Filipo Teixeira Negrão Consultoria em Tecnologia da Informação LTDA, CNPJ 45.195.584/0001-36. By creating an account or using any of the services, you declare that you have read and accepted these conditions and the Privacy Policy.

The account is personal and non-transferable. You are responsible for keeping your credentials confidential and for all activity carried out with them. Registration information must be truthful and kept up to date — incorrect data may prevent the service from working or block approval of third-party integrations.

If you contract on behalf of a legal entity, you declare that you have authority to bind it.

Services are offered in plans with their own features and limits, described at the time of purchase. Billing is recurring for the contracted period and renews automatically until cancelled.

You may cancel at any time; cancellation takes effect at the end of the period already paid for, without pro-rata refund, unless the law provides otherwise. Non-payment may suspend access after prior notice.

Costs charged to you directly by third parties — such as Meta's conversation fees on your own WhatsApp Business account — are not included in the plan and are your responsibility.

You agree not to use the services to:

• send unsolicited bulk messages, spam or any communication violating Meta and WhatsApp policies;
• engage in unlawful acts, fraud, discrimination or harassment;
• infringe third-party rights, including intellectual property and data protection;
• circumvent technical limits, gain unauthorized access or interfere with the operation of the service;
• resell or sublicense access without express authorization.

Breach may lead to immediate suspension or termination of the account.

You are the controller of your customers' data processed by the system. It is up to you to inform them properly about the use of automated service, to hold a legal basis for the processing and to respond to their requests about their data. We act as processors, following your instructions.

You are also responsible for the content you configure in the assistant — texts, products, prices and service rules — and for keeping it lawful and truthful.

The services depend on third-party platforms, such as Meta's WhatsApp Business Platform, artificial intelligence providers, calendars and payment processors. Use of those platforms is subject to their own terms and policies, which you must also observe.

Policy changes, pricing changes, unavailability or blocks imposed by those third parties may affect the service without constituting a breach on our part.

We use reasonable efforts to keep the services available, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance will be announced in advance whenever possible.

The software, brand, interface and documentation belong to FTN. The contract grants you a limited, non-exclusive and revocable licence to use them, restricted to the subscription period. The data and content you enter remain yours.

To the maximum extent permitted by law, our liability for losses related to the service is limited to the amount you paid in the 12 months preceding the event. We are not liable for lost profits or indirect damages.

Nothing in these terms removes rights that consumer legislation grants on a non-waivable basis.

These terms remain in force for as long as your account exists. We may amend them, communicating material changes with reasonable notice through your registered channels; continued use after the new version takes effect constitutes acceptance.

Brazilian law applies, with jurisdiction in the consumer's domicile where applicable, or in the courts of Rio de Janeiro otherwise.