Data deletion
How to request removal of your data from FTN Consulting systems.
Last updated: September 4, 2026
1. Who can ask, and whom to ask
First identify your situation — it determines who the request should go to.
| You are… | Ask |
|---|---|
| An FTN client, with an account in one of our systems | FTN, following the procedure in section 2 |
| A consumer who chatted with some company's assistant | The company you chatted with — it is the controller of your data |
In the second case, if you do not know how to reach the company, write to filiponegrao@gmail.com with the phone number used in the conversation. We will identify the responsible party and forward your request.
2. How to request
Send an email to filiponegrao@gmail.com with the subject "Data deletion", stating:
- the system in question (for example, Penélope ChatBot);
- the email or phone number registered on the account;
- whether you want the whole account deleted or only specific data.
We may ask for additional information to confirm your identity before carrying out the deletion — this is what prevents someone from erasing data in your name.
3. What is deleted, and how quickly
Once identity is confirmed, we act on the request within 15 days, and deletion in production systems completes within 30 days. Backup copies are overwritten in the normal retention cycle, within 90 days.
For Penélope ChatBot, deleting the account removes: registration data and assistant configuration, conversation history and the Consumer data associated with the account, appointments and orders recorded by the system, and — immediately — the access tokens for Meta's platform.
4. What cannot be deleted
The law requires us to retain certain records even after a deletion request: tax and accounting documents for the periods set by tax legislation, and records needed to exercise rights in judicial or administrative proceedings. Such data is blocked from any other use.
5. Revoking access to your WhatsApp account
If you use Penélope ChatBot, you can cut our access to your WhatsApp Business account at any time, without depending on us:
- from the Penélope panel, disconnecting the account on the WhatsApp settings screen; or
- directly at Meta, under Business settings → Users → Apps, removing the Penélope ChatBot app from your business portfolio.
In both cases the token is invalidated immediately and Penélope stops sending and receiving messages through your account. That stops access, but does not delete data already stored — for that, follow section 2.